F.A.Q

DELIVERIES

We deliver in Miami Dade, Broward County, Palm Beach and part of the Florida Keys.

Boutique Hours

Monday through Friday: 9:00am-4:00pm

Saturday: 9:00am-1:00pm   Sundays closed. (Except for Mother’s day & Valentine’s Day).

We offer Nationwide shipping of preserved roses, bears, chocolates and gift boxes via FedEx or UPS.

We offer same day delivery for all products, we recommend ordering at least a day in advance if you have specific delivery hours or special requests.
Please contact us if you need same day delivery, we will accommodate to your needs & concerns.  Any special request please make note of it.

For any information regarding the status of your order, please call us/text/WhatsApp at 305-562-4900. contact us via our e-mail mydivinedecors@gmail.com or Instagram Direct Message.

CAN I SPECIFY DELIVERY TIME?

Sure!, for a better service we highly recommend you to always specify the delivery time when placing your order, use the notes section.

DO YOU DO WEDDINGS OR EVENTS?

​Yes, we absolutely love weddings and small events. At this moment we offer Floral design only.  We are dedicated to our Flower Boutique and cannot do the planning or event coordination.  Please email us at mydivinedecors@gmail.com with details of all your needs and we will get back to you with an estimate/proposal.  For photos of previous weddings and events please visit our Instagram accounts @divinedecorsevents and @mydivinedecors

PURCHASES

By making a purchase on mydivinedecors.com you understand that substitution may need to be made based on season and availability of flowers.  Customer authorizes substitutions within a specific color palette. Necessary substitutions will be at the designer’s discretion. 

Payment methods: CC, PayPal, Venmo, Zelle, Cash app.

HOW LONG DO FRESH FLOWERS LAST?

Fresh flowers have a life of their own. We cannot guarantee how long they will last.  Fresh flowers are fresh cut flowers and are perishable. For long lasting flowers we recommend our “Preserved” products.  Please follow these instructions to give your flowers a longer life:

Place your arrangement indoors.
Please don’t place them directly under ceiling fans, on top of televisions or radiators.
Keep the arrangement in a cool spot (65 to 72 degrees Fahrenheit).
Fresh flowers:  Add a cup of water every other day from the middle into the base of the box. If needed, re-cut the stems by removing one inch at a 45-degree angle then place back into the water absorbed foam.
Remove fading blooms and foliage. Some flowers last longer than others.

PRESERVED ROSES

Our Forever roses are real, natural roses picked at the height of their bloom, that are naturally preserved to maintain their beauty. By treating them with a unique nontoxic method our roses become long lasting and keep their natural beauty and softness for up to 3 years.

  • Our Preserved Roses are real long-lasting roses and will last up to 3 years without water. 
  • DO NOT add water; do not remove from the box.
  • DO NOT touch the flowers or place anything on top of them.
  • Keep the arrangement away for direct sunlight and extreme heat.

During the preservation process roses lose their natural scent. We add a rose scent to the flowers to give them back their wonderful smell which will last for months. Please contact us in case you are sensitive/allergic to perfumes or in general fragrances.

We deliver our roses from Ecuador and Colombia.

 

REFUNDS AND RETURN POLICY

Unfortunately, our arrangements of fresh or preserved flowers are not eligible for returns. Our goal, is that you fall in love with your beautiful flowers. We offer an extensive selection of different styles and colors, allowing you to find the perfect arrangement for anyone on your list.