All Sales Are Final

Because our products are fresh, perishable and made to order, all purchases are final. We do not accept returns or exchanges, and we do not issue refunds once an order has been prepared or dispatched.

This does not affect your rights where an order arrives damaged, is delivered incorrectly, or is not delivered at all. Those situations are covered below.

Fresh Flowers Are Perishable

Fresh flowers are fresh-cut and perishable. They have a life of their own, and we cannot guarantee how long any arrangement will last. Vase life depends on temperature, handling and care after delivery. For longer-lasting arrangements we recommend our Preserved Roses collection.

Substitutions

Substitutions may be necessary based on season, flower availability, or other circumstances outside our control. By placing an order you authorise substitutions within the same colour palette and of equal or greater value. Necessary substitutions are made at the designer’s discretion.

If Something Is Wrong With Your Order

If your order arrives damaged, wilted on arrival, or is not what you ordered, contact us within 24 hours of delivery at (305) 562-4900 by call, text or WhatsApp.

Please include:

  • Your order number
  • Clear photographs of the arrangement as it was received
  • A short description of the problem

We review every report individually. Where we are at fault, we will arrange a replacement delivery at no additional charge. We do not issue refunds. Reports made more than 24 hours after delivery cannot be assessed, because fresh flowers deteriorate naturally over time.

Delivery

Orders placed before 4:00 PM are arranged for same-day delivery within our local Miami service area. Nationwide shipping is available for preserved roses only and takes 3–5 business days.

It is the customer’s responsibility to provide a complete and accurate delivery address and a valid contact number for the recipient.

  • Incorrect address supplied by the customer. If a delivery fails because the address given was wrong or incomplete, the order is treated as delivered. A redelivery can be arranged at the same delivery rate paid on the original order.
  • Recipient not available. Where it is safe and permitted, we may leave the arrangement at the door or with a receptionist, doorman or neighbour, and this counts as a completed delivery. If it cannot be left safely, we will contact you to arrange next steps.
  • Business, hospital or venue deliveries. These are subject to the recipient location’s own access rules and delivery hours.

Changes and Cancellations

Orders can be changed or cancelled only if the arrangement has not yet been prepared. Contact us as soon as possible at (305) 562-4900. Once an order has been prepared or dispatched it cannot be changed or cancelled, and all sales are final.

Preserved Roses Shipped Nationwide

Preserved rose arrangements shipped outside our local delivery area travel 3–5 business days. If your parcel arrives damaged in transit, contact us within 24 hours of delivery with photographs of both the packaging and the arrangement so we can file a claim with the carrier.

Contact Us

Call, text or WhatsApp (305) 562-4900
My Divine Decors, 7276 NW 58th St, Miami, FL 33166
Local pickup is available free of charge; we will notify you when your order is ready.