Terms and conditions

SMS Terms of Service

We collect your information when you:

• visit our Website and/or use our Service,
• view or otherwise interact with our emails,
• place an order or receive a gift,
• participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, interactive Website features, chats, bulletin boards, discussion groups, live events, requests for suggestions, requests for reviews and user-generated content, and membership registrations,
• seek assistance from our customer service team through email, telephone, automated and live chat sessions, or any other channels,
• visit our facilities and events,
• request a catalog or other information, and
• engage in other activities, services, products and resources we make accessible to you.
• We may use information we process and collect for any lawful commercial or business purpose, such as to communicate with you, to process orders, to improve our products and services (such as by responding to your feedback), to conduct research (such as statistics on favorite (i.e., most ordered) products), to provide an enhanced and more personalized shopping experience (for instance, to provide event reminders, such as birthdays and milestone events), to inform you and your gift recipients of offers and discounts provided by My Divine Decors LLC, and to enable you to receive credits for purchases under loyalty or buying programs that you have joined.
• We may also use your information, as necessary or appropriate in our view, to operate the Service, to respond to your inquiries, to process orders or registrations, to conduct promotions, contests, and sweepstakes in which you participate, to protect the Service, the Company, and others, and to prevent fraud, theft, and misconduct.

The information may be provided directly to us by you, such as when placing an order or participating in a survey, or, as is true of most websites, we gather certain device and usage information automatically. This information may include internet protocol (IP) addresses, browser type, device information, internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream or other session data that may be recorded as you interact with our Website or mobile applications, to analyze trends and administer the Website. This information may be collected by us even if an order, registration, or other process is started but not completed or is otherwise cancelled.

• We may also gather information about you from third parties, such as social media sites, data co-ops, commercial data providers, and other users who may share certain information about you while using our Service.

We use mobile analytics software to allow us to better understand the functionality of our Company’s mobile application(s) on your device. This software may record information such as how often you use the application, the events that occur within the application, usage, performance data, and the source from which the application was downloaded. We do not link the information we store within the analytics software to any personal information you submit within the mobile application.

We may also work with third parties that collect data about your use of the Website and other sites or apps over time for non-advertising purposes, subject to their privacy policies. We use third party analytics such as Google Analytics to gather and analyze aggregated anonymous user information. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Sites by going to  https://tools.google.com/dlpage/gaoptout.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from My Divine Decors LLC. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, order notifications, and billing notifications.

Message frequency varies. Message and data rates may apply. See privacy policy at https://mydivinedecors.com/privacy-policy/

Message HELP for help. Reply STOP to any message to opt out.

SMS Communications Consent

By entering your mobile phone number at the checkout stage, you expressly consent to receive SMS messages from My Divine Decors LLC for the purposes of recovery of abandoned checkout processes. This consent is a condition of purchase and allows My Divine Decors LLC to send you 1 or more automated SMS messages regarding your cart’s status, exclusive offers to assist in completing your purchase, and checkout recovery. SMS consent is not shared with third parties for marketing purposes

Opt-Out Option

You acknowledge that message and data rates may apply to these communications and that you may withdraw your consent and opt-out of receiving SMS messages from My Divine Decors LLC at any time.

To opt-out, please reply STOP to any message you receive or contact My Divine Decors LLC customer service directly with your request.

Privacy Assurance

My Divine Decors LLC respects your privacy. Your opt-in for SMS communications for abandoned checkout recovery does not constitute general consent for marketing messages, and your phone number will not be used for any other purposes without your express consent.

Messaging frequency may vary.
Message and data rates may apply.
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at mydivinedecors.com.
Visit https://mydivinedecors.com/privacy-policy/ for privacy policy and https://mydivinedecors.com/terms-and-conditions/ for Terms of Service.

Please note that if substitution may need to be made based on season, availability of flowers or other unforeseen or uncontrollable circumstances. By making a purchase on this website, Customer authorizes substitutions within a specific color palette. Necessary substitutions will be at the designer’s discretion.

Most orders are delivered the same day they are placed, within our local service area. The cutoff for same-day delivery is 5:00 PM Monday through Friday and 1:00 PM on Saturday. Sunday delivery runs 9:00 AM to 1:00 PM and requires the order to be placed before 1:00 PM on Saturday, with an additional zone-based fee. You choose your delivery window at checkout. If you have a rush order or need something outside these windows, please call, text or WhatsApp us at (305) 562-4900 and we will do our best to accommodate you.

Any special request please make note of it.

For any information regarding the status of your order, please call us/text/WhatsApp at 305-562-4900. contact us via our e-mail [email protected] or Instagram DM.

We get consent verbally by asking do you agree to receive conversational text messages from My Divine Decors LLC. Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at mydivinedecors.com. To opt out at any time text STOP. Visit https://mydivinedecors.com/privacy-policy/ for privacy policy and https://mydivinedecors.com/terms-and-conditions/ for Terms of Service.

Fraud Prevention Notice: Pickup Orders

For the security of our customers and to prevent fraudulent transactions, a valid government-issued photo ID is required for all pickup orders.

The name on the ID must match the name on the order confirmation.

We reserve the right to refuse release of any order if proper identification is not provided.

Thank you for understanding and helping us protect your purchase.

Payments, Cancellations and Refunds

All purchases are final. Because every arrangement is fresh, perishable and made to order, we do not accept returns or exchanges, and we do not issue refunds once an order has been prepared or dispatched.

Before your arrangement is prepared, you can change or cancel your order: call, text or WhatsApp (305) 562-4900 as soon as possible. Once your arrangement is made, we send you a photo for approval before it leaves the studio; at that stage you can ask for adjustments, which we review with you before dispatch, and a change of size or price is quoted before we make it. If we do not hear back within 15 minutes, the arrangement is treated as approved and dispatched. Once an order has been dispatched it cannot be changed or cancelled.

If an order arrives damaged, wilted on arrival or is not what was ordered, contact us within 24 hours of delivery at (305) 562-4900 with your order number and clear photographs of the arrangement as received. If an order was not delivered at all, contact us as soon as possible with your order number; no photographs are needed. Where we are at fault, we will arrange a replacement delivery at no additional charge. We do not issue refunds, except for a nationwide parcel damaged in transit, which we replace or refund after reviewing your photographs and the carrier’s information. Reports made more than 24 hours after delivery cannot be assessed, because fresh flowers deteriorate naturally.

It is the customer’s responsibility to provide a complete and accurate delivery address and a valid contact number for the recipient. If a delivery fails because the address supplied was wrong or incomplete, the order is treated as delivered, and a redelivery can be arranged at the same delivery rate paid on the original order.

Substitutions may be necessary based on season and availability. By placing an order you authorise substitutions within the same colour palette and of equal or greater value, at the designer’s discretion.

If you have any concern about a charge, contact us first at (305) 562-4900 so we can resolve it directly. Where a payment dispute is filed with a card issuer, we will provide the issuer with the order record, delivery confirmation, these terms and any photographs supplied.

Our full Returns and Refunds Policy is available at https://mydivinedecors.com/refund-returns-policy/